Over the past 25 years we have built a strong and vibrant company on core principles. This foundation has been the strength of our growth, our improvements and development over the years are supported by excellent business partners such as suppliers, dealers, customers and employees. The foundation is strong, the support is widespread making our goal of exceptional product quality and the ultimate in product design a reality.
"A house built with a unified foundation of practices, people, and values with a common sense approach can achieve great and amazing things."
Brian Shea, President Motorized Division, Gulf Stream Coach
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Quality
- Increased Customer Satisfaction
- Reduction of Defects
- Quicker Product Delivers
- Quicker Product Turns
Product
- Innovative Floorplans
- Best Interior Design
- Competitive Product Design
- Best Value
Management
- Access to Top Level Management
- Well Trained Field Sale Staff
- Management Works in the Field with Retail Customers
- Listens to Dealer and Customer Concerns
Awards
- Consumer Digest Best Buy Award 2006
- Governors Award for Recycling
- Vincennes Quality and Productivity Award
2005, 2006 & 2007
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Sales Support
- Aggressive Promotions
- Regional Sales Training
- National Advertising
- Incentive Programs
- Protected Territories
Service
- Electronic Claim Submission
- Regional Field Service Training
- Customer Care Gold Program
- Prompt Call Backs
- Professional Trained Staff
Warranty
- Fair Policies
- Accurate Flat Rate
- Quick Payment Turns
- Transferable Warranty
Parts
- Online Parts Store
- Parts List for Every Unit
- Accurate On-time Delivery
- Parts Tracking Process
- Up-to-date Parts Books
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