Gulf Stream Coach, Inc. of Nappanee Indiana is currently seeking to fill a vital role for a qualified Customer Service Technician. The ideal candidate should possess a working knowledge of RV appliances, slide out systems, RV electrical systems, LP gas systems, Plumbing systems and related RV knowledge.

FUNCTIONS/RESPONSIBILITIES:

• Expertly diagnoses issues based on experience, analysis, and testing after discussing with clients and examining RV to determine nature of problem.
• Communicates with retail customers and dealers.
• Well-versed in all maintenance and repairs.
• Dealer support via emails, phone and warranty claims.
• Retail support via email and phone calls, may include investigating their claims, assisting with non-dealer authorizations, product spec information, listening to customer concerns (warranty and non-warranty).
• Warranty claims and authorizations on our website, may include investigating claims, checking for duplicate submissions, registrations, etc.

QUALIFICATIONS:

• Must have general repair knowledge of RV processes.
• Excellent interpersonal skills and have a strong desire to provide extraordinary customer service.
• Strong attention to detail with detailed record keeping and be quality minded.
• Must have diagnostic, repair and problem-solving skills.
• Minimum 2 years of RV Customer Service experience.
• Computer experience and phone skills.

Gulf Stream Coach, Inc. offers competitive salary and benefits.

Please submit your resume and cover letter to: employment@gulfstreamcoach.com or in person at 717 South Oakland Avenue, Nappanee Indiana 46550.