The Recreational Vehicle Dealers Association (RVDA) recognized the benefits of four years of ‘Continuous Process Improvement’ programs at Gulf Stream Coach, rewarding the people at the company with three Quality Circle Awards at the recent RVX Convention in Salt Lake City.
The Quality Circle Award is the industry’s highest honor
The Quality Circle Award is the industry’s most prestigious recognition for RV manufacturers, and is based on confidential surveys of RVDA Dealer/Members. The surveys measure manufacturers in four key areas: Product Quality, Customer Service, Parts, and Sales Expertise.
Award honors three Gulf Stream plants and eight brands
Quality Circle Award winners are the highest-rated manufacturers in the RV industry. That makes the Gulf Stream feat of three wins in the current year even more impressive. The triple-crown win included the BT Cruiser and Conquest Class C from the Gulf Stream Motor Home plant. RVDA also honored the Vintage Cruiser and Vista Cruiser, built by the Lightweight Division. Finally, the Ameri-Lite, Conquest, Innsbruck, and Kingsport brands assembled at the huge main line plant also won an award.
Gulf Stream Coach people make the difference
Company President Phil Sarvari made it clear that the success of Gulf Stream Coach can be traced directly to the the people who work there. “We are gratified by the success of the quality programs and process controls in place at Gulf Stream Coach. That said, award winning RV’s aren’t built by programs; they are built by people – People who take pride in their work and are committed to quality.”